Question 1

Which are the delivary locations available?

Accepted Answer

We deliver to all in India the locations that are deliverable by India Post.

Question 2

How soon do you dispatch an order?

Accepted Answer

Product will be dispatched within 48 – 72 hours after receiving the order. You will be notified by SMS and Email once the item is shipped along with the India post tracking id.
 
But, In some cases, it may take 3 – 5 working days depending on the availability of item. Some rare products which are unavailable and that need production, may take longer to dispatch. Prior intimation will be provided in such cases through phone / SMS / email.

Question 3

When will my order get delivered?

Accepted Answer

We provide 3-7-day delivery in over the deliverable locations in India through India Post.

Question 4

How much do you charge for delivery?

Accepted Answer

We provide free delivery anywhere in India for orders Rs. 1,500 or more. For orders till Rs. 1,499, a flat shipping fee of Rs. 100 for delivery anywhere in India. For the products which are large or heavy, a separate Packing & Handling charges will be applicable and the same will be displayed on the respective product page.

Question 5

How can I track my order?

Accepted Answer

The courier / India Post tracking details will be sent to you through an email. You can check the status of your order by clicking on the link provided. The status of your order at every step will be shared with you through email and SMS. You can contact our customer support if you have any queries.

Question 6

What should I do if the carton is damaged or tampered at the time of delivery?

Accepted Answer

We request you not to accept delivery of parcels where the carton is damaged, tampered or the brown-tape seal is broken. Please take a photograph of the parcel before refusing and send the same to us through the email support@satyamestore.com

Question 7

How to know if my order is confirmed?

Accepted Answer

You will be notified through email for all successful orders. In satyamestore website, you can go to’My Account’ page and check the status of your order at anytime.

Question 8

My bank account is debited but order status on the Satyam eStore website is showing as Pending?

Accepted Answer

This happens due to technical errors either from the bank or the payment gateway. We receive notifications for every successful and unsuccessful payment from our payment gateway. Your order status will be updated manually and the same will be intimated to you through SMS & email.

Question 9

How do I place bulk orders?

Accepted Answer

You can send in your inquiries about bulk orders to sales@satyamestore.com

Question 10

Do you provide Gift wrapping?

Accepted Answer

As of now, we do not provide gift wrapping

Question 11

Do I receive a copy of invoice?

Accepted Answer

The digital Invoice will be sent through email. And the a printed copy of the invoice will be shared to you along with the parcel.

Question 12

Do you ship outside India?

Accepted Answer

We currently ship in India only. If you want to delivery outside India, you can order manually by emailing to sales@satyamestore.com

Question 13

Products on Satyam eStore

Accepted Answer

We provide Best Quality products to our customers. Anything on the site .. Meditation Pyramids, Crystals, Spiritual Books are designed to give the best experience and feel to our product users.

FAQ